Legal Information

The Gentle Reset sells digital products and access to digital services, including the Companion App.

This Refund Policy explains our general approach to refund requests. It does not exclude, restrict or modify rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Digital products and Companion App access may be supplied shortly after a successful purchase.

Because digital content and account access can be delivered immediately, we do not ordinarily provide refunds simply because a customer changes their mind after the digital product or access has been supplied.

This does not affect any rights you may have under applicable consumer law.

Please contact us if:

• you were charged more than once for the same purchase;
• you paid but did not receive the purchased access or digital product because of an error on our part;
• the product or service has a major problem;
• the product or service is materially different from what was described; or
• you otherwise believe you are entitled to a remedy under applicable consumer law.

Depending on the circumstances and applicable law, an appropriate remedy may include correcting the problem, restoring access, replacement, cancellation or a refund.

Email: hello@thegentleresetclub.com

Please include the email address used for the purchase and enough information for us to locate the transaction.

Do not send us your account password or full payment-card details.

We will review refund requests as reasonably promptly as possible.

Where a refund is approved, it will generally be returned through the original payment method where available.

The time taken for funds to appear after a refund has been processed may depend on the payment provider or financial institution.

Change-of-mind refunds are not ordinarily provided after digital content or Companion App access has been supplied, unless required by law.

A customer does not lose rights they are entitled to under applicable consumer law merely because content has been delivered digitally.

If a remedy is required after a customer has already received a period of satisfactory Companion App service, the remedy will be assessed in accordance with applicable consumer law. Where permitted by law and relevant to the circumstances, the service already supplied and successfully used may be taken into account, including where the applicable remedy relates to an unused portion of the service or its reduced value.

Companion App access is provided subject to the Terms of Use, including the provisions dealing with service availability and discontinuation. Purchase of the Companion App does not represent a promise of perpetual or lifetime operation.

Questions about a purchase or refund request can be sent to: hello@thegentleresetclub.com